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Thank you for visiting the website of Avedisian Management Consultants.

We help you save time and money and profitably grow by building a high performing team and culture aligned around your vision and values.

Please use the form on this page to email us. You can also call Joyce at (908) 337-0837 to speak with us immediately.

Give us a call today if you are stymied by one or more of these common Business Management Consultant Queensbury NY challenges:

  • You are tied up working in business rather than on the business
  • You are concerned about culture and values drift as you grow
  • Your leadership team is not on the same page
  • Your employees are not aligned around your vison, values and goals
  • Employees are not working as one high performance team to serve the customer
  • Values such as excellence, relationships, service, integrity and teamwork are not operational daily
  • You make costly mistakes by hiring the wrong people
  • No system of accountability is in place to prevent the wrong behaviors and reward the right behaviors

What sets us apart from other consultants is that we partner with leaders to intentionally create a culture which enables you to increase employee productivity, reduce expenses, save money, and provide exceptional service. We provide a proven process for translating your vision and values into behaviors and service standards and aligning everyone around the culture. Peter Drucker wisely asserted, “culture eats strategy for lunch.”

We believe that an organization’s culture is as good as the leader’s values. The best leaders combine people-oriented values and high standards. Relationship excellence enhances task excellence. That’s why our process starts with clarifying the personal values of the leader and leadership team and aligning the team around the organization values. When leaders create the environment and model values, employees reflect the values in their interaction with one another, customers and other stakeholders. It is well documented that leaders who communicate an inspiring vision and connect people to the human impact of their work bring out higher levels of engagement, productivity and service.

We offer an in-depth Business Management Consultant Queensbury NY assessment to create a benchmark which reveals how aligned or misaligned your people and organization are with your values, strategy, goals and culture. Long-term research by the Gallup organization shows that 75 percent of American workers are disengaged and 15 percent of this group are so disengaged they regularly work against their organization’s goals. In addition, Corporate Executive Board research shows that 40 percent of engaged employees are not aligning their behavior with organizational goals. The bottom line is that only 1 in 10 employees are both engaged and aligned with strategy. These sobering statistics represent a drain on productivity that leaders can no longer afford to ignore. Organizations with aligned and engaged employees clearly have a competitive edge. In the experience of our customers, employees with a shared vision, values and goals, are more productive, find their work more meaningful, and create exceptional customer experiences.

In the alignment process, we help leaders develop Business Management Consultant Queensbury NY processes and practices that keep employees in the information loop and give them regular opportunities to express their opinions and ideas. By giving them a voice in the decision-making processs, employees gain a sense of ownership and belonging. Diverse perspectives stimulate creativity and innovation.

Another unique part of our process is that we work with the leadership team to identify employees who already exemplify their values and are well respected by their supervisors and peers. They become an integral part of the planning and implementation team to roll out the values across the company. For example, in one company the ‘culture heroes’ and leadership team designed and delivered an interactive workshop to roll out the vision and values to the entire company. The workshop ignited a positive and sustainable momentum for employees to understand and connect the values in their work.

In addition to helping leaders build win-win Business Management Consultant Queensbury NY partnerships with their employees, we help them build win-win partnerships with vendors, and all key stakeholders. We define win-win partnerships as relationships built on shared values, mutual benefit, trust, and long-term success — where employees, customers, and stakeholders all benefit rather than compete against one another. A win-win partnership with employees flows into win-win partnerships with customers. Herb Kelleher, founder of Southwest Airlines, acted upon his belief that “Your people come first, and if you treat them right, they’ll treat the customers right”.

For example, in working with the co-founder and former CEO of the Ritz-Carlton, Horst Schulze, I discovered that service excellence worldwide was created and reinforced daily through an inspiring vision and 24 Service Standards. At the start of each shift, employee teams went over one of these standards each day, month after month. The first priority of every employee was to wow the customer based on these service standards. As an example of one service standard, employees in every position were given authority to spend up to $2000 to solve guest problems, even if the problem was not part of their job responsibility. This is one of several standards used to consistently wow customers.

At AMC we practice what we preach. Our customers share our Business Management Consultant Queensbury NY values, values such as integrity, excellence, love, collaboration, win-win partnerships, innovation, and profitable growth. When we partner with like-minded clients, we move from transactional relationships to relationships built on trust and collaboration. This means we give personalized service, customized solutions, and deliver more value than expected. As a result, our customers feel and act more empowered and confident as leaders and get better results faster.

If any of this excites you, give us a call today! We would love to understand your dreams and help you make them happen. We believe that we are uniquely qualified to serve you to increase employee productivity, save you time and money and help you create a culture of excellence. We are going to love setting standards for excellence in your industry and growing profitably in ways that exceed your Business Management Consultant Queensbury NY expectations. You are just a phone call away from embarking on this amazing journey! Give Joyce at Avedisian Management Consultants a call today at 908-337-0837!