Services
Leadership Coaching
Our customized coaching program helps you grow as a high performance and confident leader. A high-performance leader sets a clear strategic direction –vision, values and goals– intentionally creates a high performance culture and aligns everyone around the strategic direction and culture. We help you to clarify your vision, values and goals and to free up your time so you can focus on the business as an owner rather than in the business as a manager.
An initial assessment provides a benchmark of how aligned your values are today with your Business Management Consultant Queensbury NY strategic decisions, day-to-day actions, and relationships with key stakeholders. We work with you to build a customized plan to move from where you are today to where you want to be. The plan initially focuses on areas to improve which are most doable and have the most impact. These areas relate to mindset, limiting beliefs, behaviors and skills. For example, a common limiting belief is that to get a task done right, you have to do it ourselves. A common limiting behavior is to respond to people before actively listening and fully understanding what they mean. A skill which commonly needs improvement is effectively communicating the vision and values.
Through our Business Management Consultant Queensbury NY coaching process you will grow as a leader, learn how to effectively manage and empower employees, receive new insights and tools, learn new habits, and achieve measurable results.
High Performance Culture
Our focus is on helping clients to intentionally build a culture of excellence, based on proven Business Management Consultant Queensbury NY practices used by leading companies. The outcomes include saving time and money, increasing customer loyalty, employee engagement, and productivity, and gaining top industry growth and profitability. To deliver excellence, we help you to align daily practices with your vision and values, focus everyone on providing exceptional customer service, hire for culture fit, create a bias for innovation and action, and emphasize both results and relationships.
As part of our initial organization assessment, we help the leadership team to identify ‘culture heroes,’ those employees who live the values and are respected by supervisors and peers. The leadership team develops a working partnership with the team of culture heroes in clarifying, communicating and implementing the organization vision, values and measurable goals. Together they translate each value into specific behaviors and service standards, which ensure that the company provides exceptional service, works as a unified team, and excels in the industry.
In his book, Good to Great Jim Collins found in his research that great companies have a timeless set of core values that they preserve relentlessly while adapting their strategies to a changing world. [1, 2] In high performance cultures, employees embrace a meaningful vision and values and understand how their work contributes to them.
A distinguishing practice of excellent companies is to reinforce Business Management Consultant Queensbury NY values on a daily and/or weekly basis. One effective practice is to conduct daily huddles with employees and review one value at a time. During these huddles, success stories are shared, employees provide suggestions about ways to live values, and tools such as how to make value-based decisions are introduced.
Testimonial
Joyce has consulted with our leadership team and leadership cabinet to help us to build a unified culture. This was accomplished by crafting an action plan to implement behaviors related to unity, collaboration, communication and accountability. In addition, she brings to our team a firm resolve, intellectual prowess and tenacity to help us succeed. She is one of the best Organization Behavior consultants I have encountered. She has been instrumental in growing our organization.
Dr. Rupert Hayles, former President, Pillar College
Assessments
We know that every organization has unique strengths and untapped potential. Our approach begins with a brief Business Management Consultant Queensbury NY assessment to provide a benchmark of how your company compares with high performance leading companies. Then we conduct an in-depth assessment of your company from the perspective of the leadership team, employees and key stakeholders. The findings are provided in a written Executive Summary which identifies a clear path to move from where you are to where you want to be. The path includes specifics of what to implement, starting with the highest opportunities.
Based on the assessments, we develop a customized organization plan with you; a plan which describes what your vision, values and goals look like in action. The plan includes identification of the individuals and teams who are value-centered and high performing. By understanding the mindset and skills which differentiate them from average performers, we help you to design more effective hiring, onboarding, and training practices.
To monitor progress and make course corrections, we administer a short pulse check quarterly with employees and customers. The pulse check reports how well leaders and employees are meeting customer expectations and living the values. The assessment process engages and empowers employees by giving them an opportunity to share ideas and gain insight into how to better work as a team and serve customers.
CEO Roundtable
We facilitate a powerful community of high performers who want to grow by learning Business Management Consultant Queensbury NY best practices, collaborating, sharing ideas, and addressing common challenges. At our monthly virtual meetings, we address common challenges including hiring people for culture fit, onboarding new employees, life-work balance, and ways to save time and money. The meeting agenda includes someone sharing a real-time challenge. Rather than trying to solve the problem, participants ask thought-provoking questions and share their experiences in dealing with a similar situation. The cross-pollination of ideas and experiences generates new insights, and strategies for handling challenges and leveraging opportunities. After reflecting on the input of others, the presenter decides what to do differently and makes a commitment to take action.
Testimonial
We discuss business, family and personal issues and the intersection of all three. No matter what problem I bring to the group, I walk away with wisdom to make better decisions and prosper in the way God intended.
Rebecca Campbell, co-founder, Tuffwrap Installation
In summary, the CEO Roundtable community provides a supportive environment and is a powerful forum for leadership development, strategic thinking, innovation, decision-making, and accountability.